Use Case Overview
Web3 platforms receive high volumes of inquiries related to wallets, transfers, missing funds, platform navigation, and account verification. Users often lack technical understanding.
How Outsourcing Helps
✔ Dedicated Web3-trained support agents
Users receive guidance in clear, simple language.
✔ Faster onboarding & KYC verification
Reduces friction for new users entering the platform.
✔ Transaction troubleshooting
Missing or stuck transactions are explained and escalated correctly.
✔ Support available across time zones
Critical for global crypto users who expect instant help